Privacy policy

Last updated: October 7, 2026

1. Who is responsible

The controller of your personal data is Alexandre Würsten, trading as MINDZ AUDIO, Switzerland ("we", "us"). Contact: hello@flowraudio.com. This policy applies to the website flowraudio.com and to the FLOWR software. We process personal data in line with the Swiss Federal Act on Data Protection and, where it applies, the GDPR.

2. What we collect and why

• Early-access list. If you sign up, we collect your email address, the language of the site you were viewing and the origin of the link you came from (for example "instagram_bio"). We use it to tell you when FLOWR launches and to send the launch offer. Legal basis: your consent. You can unsubscribe at any time with the link in every email.
• Website analytics and advertising measurement. We use Google Analytics 4 and the Meta Pixel to understand how the site is used and how our ads perform. They receive technical data such as the pages you view, your approximate location, device and browser information, and an identifier stored in your browser. Legal basis: our legitimate interest in measuring and improving our site and advertising. See "Cookies and your choices" below.
• Purchases. Payments are handled by Paddle.com, the Merchant of Record, which collects your payment details and billing information under its own privacy policy. Paddle shares with us the data we need to deliver your license: your name, email address and order reference. Legal basis: performance of the contract.
• License service. To issue and manage your license, we store: your email address, your order reference, your license key (stored in encrypted and hashed form), and for each Mac you activate a technical identifier derived from your Mac (a hash, not the original identifier), the Mac's name, the FLOWR and macOS versions, and activation dates. FLOWR contacts our license server only to activate, renew and deactivate a license. It does not send your audio, your samples or the contents of your libraries anywhere.
• Emails about your order. We send your license key and order-related messages by email through Resend. Legal basis: performance of the contract.
• Messages to us. If you write to us, we keep your message and our reply to help you.

3. Who receives your data

We share personal data only with the service providers needed to run FLOWR: Paddle (payments), Cloudflare (website hosting and license service), Resend (transactional email, EU region), Mailchimp (early-access list), Google (analytics) and Meta (advertising measurement), as well as our email hosting provider. They process data on our behalf or under their own policies. Some of them are located outside Switzerland and the EU; where this is the case, transfers rely on appropriate safeguards such as standard contractual clauses.

4. How long we keep it

• Early-access list: until you unsubscribe.
• License and order records: as long as your license is valid, then for the period required by accounting and legal obligations.
• Analytics data: according to the retention settings of the analytics providers.
• Support messages: as long as needed to help you, then deleted.

5. Your rights

You can ask us for access to your data, to correct it, to delete it, to restrict or object to its processing, and to receive a copy of it. Write to hello@flowraudio.com. If you are in the EU or Switzerland, you can also lodge a complaint with your data protection authority.

6. Cookies and your choices

Google Analytics and the Meta Pixel may set cookies or use similar technologies in your browser. We also use your browser's local storage to remember your language and the origin of the link you came from. You can block or delete cookies and local storage in your browser settings, use a content blocker, or use Google's opt-out browser add-on.

7. Security

License keys are stored encrypted, requests are protected by encryption in transit, and access to our systems is limited to what is needed to operate FLOWR.

8. Changes

We may update this policy. The date at the top of this page shows the latest version.

9. Contact

Alexandre Würsten, trading as MINDZ AUDIO, Switzerland · hello@flowraudio.com